Community Housing
We are proud of the services we deliver, from the provision of homes, to how we help people live independently and have successful tenancies and the way we build thriving communities with the help and involvement of our customers. But to do this, we rely on having just the right people in the right roles.
For more information about the teams behind the scenes and our front-line service deliverers, take a look below.
Contact Centres
Our contact centres deliver services to over 100 organisations with 26,000 customers across the UK. As a Contact Centre or Response Service Operator, you’ll be given in-depth training which will equip you with the skills and information needed to respond to calls, ranging from dealing with a personal alarm call to a customer who just needs a friendly ear to chat to. One thing you can be certain of is that every day will be different.
Our Contact Centre also includes our Customer Support Centre team who answer calls from tenants, helping them to find quick solutions to issues relating to their home or community.
Support Services
From ensuring our colleagues have a great career, to managing budgets, or ensuring that colleagues get the right IT and digital equipment and software, you’ll play a vital role in keeping the business thriving, and delivering great services to our customers.
Support service teams include the People and Culture Team, Finance Team, Marketing, and Communication Team, and Digital and Project Management Team, and together, they make sure that the business has the right resources at the right time.
Working as part of a support service team, you’ll be supported every step of the way to reach your career goals.
Housing
Our Housing team is responsible for delivering services within communities. As the biggest social housing landlord in the Wyre Forest, working in Housing means you’ll be making a positive impact on customers' lives on a daily basis. If you love building relationships, improving lives, and recognise the value of customer satisfaction, then our #TeamCommunity is the team for you!
Repairs, Maintenance and Development
Providing safe and comfortable homes for our community wouldn’t be possible without our skilled and professional “trades team”. They are responsible for ensuring our customers are not only safe in their homes but also enjoy the homes they live in. From plumbing, building, electrical, or carpentry, if you’re a skilled tradesperson looking for a new challenge, as well as enjoy our generous benefits, then we’ve got the job for you.
Care and Independent Living
We provide tailored care and support to a wide range of customers, including those who are vulnerable, to help them achieve happy, healthy, and independent living in their own homes. Whether you are working in specially designed Independent Living Schemes, or visiting them at home to offer guidance and advice, you know you’ll be making a difference.
